Resolved -
Collabria was able to correct the issue around 12 p.m. PT / 3 p.m. ET. Members should once again be able to see their Collabria Cards through Online Banking.
Apr 30, 16:57 PDT
Investigating -
Central 1 has discovered that our Collabria connections are experiencing a service disruption and have initiated an immediate investigation with Collabria Support.
During this time members will be unable to access their Collabria Card information or SSO to Collabria through Online banking.
Updated information will be provided as available.
Resolved -
Payments Canada has advised that RBC has now successfully sent and received all EDI files for today.
No further notices on this matter are expected.
Apr 29, 16:37 PDT
Monitoring -
Payments Canada has advised that RBC is experiencing internal system issues and cannot send or receive EDI files for Bill Payments. The estimated time of recovery is unknown.
Follow-up notices will be distributed as new information is available or once the situation is resolved.
Completed -
The scheduled maintenance has been completed.
Apr 28, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 01:00 PDT
Scheduled -
Central 1 will be performing a release to our Universal Connectivity Proxy (UCP) on Sunday, April 28 between 1 to 3 a.m. PT (4 to 6 a.m. ET).
The UCP is used for connecting to our vendors and partners impacting key features such as: Interac e-Transfers, Fuse, M2M, Deposit Anywhere, e-Statements, Secure Data Delivery (SDD), Origination Solutions and other services.
Some features of Digital Banking may be unavailable during the maintenance.
Update -
Please be advised, the re-balance of traffic last night was not successful. We will be attempting to re-balancing traffic across both data centres again tonight at 1 a.m. PT (4 a.m. ET).
Update -
Please be advised, Central 1 has corrected the issue with our east coast data centre. We will be re-balancing traffic across both data centres tonight at 1 a.m. PT (4 a.m. ET).
Update -
Central 1 continues to work with our vendors on the data centre incident. Traffic will continue to be pinned to our west coast data centre for the weekend.
If you or your members encounter any issues on the weekend, please call.
Monitoring -
Central 1 was unable to resolve the issue in our eastern data centre (Azure) last night. We are working with our vendors to resolve however at this time all traffic is still in our western data centre (VAHC).
We will provide another update today by 5 p.m. PT (8 p.m. ET).
Completed -
The scheduled maintenance has been completed.
Apr 21, 10:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 09:00 PDT
Scheduled -
Central 1 will be performing routine security patching on the FTP server this Sunday, April 21, 2024, from 9 to 10 a.m. PT (12 to 1 p.m. ET).
During this time, the FTP server will not be available.
Resolved -
Our teams found the affected servers/port and performed an MD server restart on those machines to resolve the incident. The error is no longer intermittently appearing. Please contact Support if you have any further concerns. Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878
Apr 21, 03:02 PDT
Investigating -
Central 1 is actively investigating an intermittent service degradation for online banking and our teams are actively working on resolving the incident. Users may see an HTTP ERROR 503 Service Unavailable on certain browsers on the login page. If they visit the login page on a different browser, the error does not show. Mobile app is not affected. We will provide an update by or before from 3:30 a.m PT to 6:30 a.m. ET
Resolved -
This incident has been resolved with the production deployment of core digital banking release 715 on Thursday, April 18. We appreciate your patience on this matter.
Apr 19, 14:30 PDT
Update -
Please be advised that Release 715 has been postponed, this incident fix will be in production on Thursday April 18.
Apr 11, 16:36 PDT
Investigating -
Central 1 is aware of a known issue with Release 713 (currently in production). Customers using the ellipses (3 vertical dots) next to the account on the Account Summary page to send an e-Transfer will result in an error. As a workaround customers may use the left navigation menu to send an e-Transfer. This error only affects the Desktop Forge 2 UI. Please note, this known issue was included in the release notes for 713.
This incident will be fixed in Release 715, currently scheduled for April 17.
Resolved -
This incident has been resolved with the production deployment of core digital banking release 715 on Thursday, April 18. We appreciate your patience on this matter.
Apr 19, 14:27 PDT
Update -
Please be advised, the incident is only present in Mobile Safari. Members can install Mobile Firefox or Mobile Chrome browsers and use one of those to pick up e-Transfers without issue.
Apr 12, 13:48 PDT
Identified -
Please be advised, the links on the e-Transfer Mobile Landing Page have stopped working on iOS devices that have upgraded to the latest iOS Operating System 17.4.1.
Members can use a different device, desktop or signup for auto-deposit as workarounds.
Central 1 is working on an expedite fix for this issue to be released with next weeks core digital banking release (Patch Release 715 via MII-2997).